@2024 Afarand., IRAN
ISSN: 1735-7667 Iranian Journal of Military Medicine 2012;13(4):213-216
ISSN: 1735-7667 Iranian Journal of Military Medicine 2012;13(4):213-216
Quality evaluation of knowledge management in a military hospital based on the Baldrige excellence model
ARTICLE INFO
Article Type
Original ResearchAuthors
Tofighi Sh. (1)Fallah M. S. ()
Khajeh Azad M. (2)
() Health Management Research Center, Baqiyatallah University of Medical Sciences, Tehran, Iran
(1) Department of Health Care Services Management, Faculty of Health, Baqiyatallah University of Medical Sciences, Tehran, Iran
(2) Faculty of Medicine , Baqiyatallah University of Medical Sciences, Tehran, Iran
Correspondence
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Fax:
mosafa52@yahoo.com
Article History
Received: December 30, 2010Accepted: August 14, 2011
ePublished:
ABSTRACT
Aims
Recently many models have been introduced for organizational excellence. Among these models, Baldrige model improves the principles of Total Quality Management for healthcare organizations. The enhancement of organizational knowledge and improvement of knowledge management quality is one of the important criteria of the Baldrige model. The aim of this study was to evaluate the quality of knowledge management in one of Tehran military hospitals based on the Malcolm Baldrige Excellence model.
Methods This qualitative and cross-sectional descriptive-analytical study was performed in 2010. The statistical population was managers, employees, documents and processes of a military hospital in Tehran. Data were collected by the standard checklist of Baldrige excellence model (the version of 2009-2010). Data were analyzed based on the Baldrige scoring matrix. The results were plotted and analyzed by Excel 2007 Software based on the obtained scores in the matrix.
Results The studied hospital gained 43.67 (48.52%) scores out of 90 points of the “Knowledge Management” criterion. In addition, the hospital gained 67.5% of the score of “Performance Measurement”, 52.5% of the score of “Performance Analysis and Review”, 55% of the score of “Performance Improvement”, 40% of the score of “Data, Information and Knowledge Management” and 37.5% of the score of “Management of Information Resources and Technology”.
Conclusion The studied hospital has taken appropriate measure in infrastructure development by the establishment of Health Information System, but promotion in education and human resources and efficient use of Health Information System capacities is needed.
Methods This qualitative and cross-sectional descriptive-analytical study was performed in 2010. The statistical population was managers, employees, documents and processes of a military hospital in Tehran. Data were collected by the standard checklist of Baldrige excellence model (the version of 2009-2010). Data were analyzed based on the Baldrige scoring matrix. The results were plotted and analyzed by Excel 2007 Software based on the obtained scores in the matrix.
Results The studied hospital gained 43.67 (48.52%) scores out of 90 points of the “Knowledge Management” criterion. In addition, the hospital gained 67.5% of the score of “Performance Measurement”, 52.5% of the score of “Performance Analysis and Review”, 55% of the score of “Performance Improvement”, 40% of the score of “Data, Information and Knowledge Management” and 37.5% of the score of “Management of Information Resources and Technology”.
Conclusion The studied hospital has taken appropriate measure in infrastructure development by the establishment of Health Information System, but promotion in education and human resources and efficient use of Health Information System capacities is needed.
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