@2024 Afarand., IRAN
ISSN: 1735-7667 Iranian Journal of Military Medicine 2010;12(2):101-105
ISSN: 1735-7667 Iranian Journal of Military Medicine 2010;12(2):101-105
Satisfaction rate of hospitalized patients in military hospitals from presented services
ARTICLE INFO
Article Type
Original ResearchAuthors
Ebrahimnia M. (1)Ameriyoon A. ()
Azizabadi Farahani M. (1)
Khoddami Vishte H. R. (2)
() Trauma Research Center, Baqiyatallah Institute of Medical Sciences, Tehran, Iran
(1) Health Management Research Center, Baqiyatallah Institute of Medical Sciences, Tehran, Iran
(2) Trauma Research Center, Baqiyatallah Institute of Medical Sciences, Tehran, Iran
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ad_amer_heli@yahoo.com
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ABSTRACT
Aims
The patients’ viewpoint is as important as that of managers and planners of health system in promoting the quality of treatment services. The present study was conducted to investigate hospitalized patients’ satisfaction from the hospital services in 6 military hospitals located in different parts of the country.
Methods In this descriptive cross-sectional study, 696 hospitalized patients were selected from 6 military hospitals located in different parts of country (116 patients from each hospital), using random sampling method from July to September 2001. After the release, a checklist containing personal demographic information and a questionnaire determining the patients’ satisfaction level from hospital services were completed for all patients. Answers were designed in Likert 5-point scale of “completely dissatisfied” (1 point) to “completely satisfied” (5points). At the final analysis, the point 3 and the lower were considered as dissatisfaction and more than 3 as satisfaction from services. Data were analyzed using descriptive statistics and chi square test.
Results 684 patients (98.2%) of referred patients were satisfied with the hospital services. Patients’ satisfaction from hospital services had statistically significant difference in different parts (p=0.013). The most number of “dissatisfied” and “completely dissatisfied” were related to welfare facilities and the least number was related to medical services.
Conclusion Bedridden patients have a desirable satisfaction from military hospitals’ services. Managers need to pay special attention to the reform of administrative processes and development of insurance services beside the acceptable medical and nursing services.
Methods In this descriptive cross-sectional study, 696 hospitalized patients were selected from 6 military hospitals located in different parts of country (116 patients from each hospital), using random sampling method from July to September 2001. After the release, a checklist containing personal demographic information and a questionnaire determining the patients’ satisfaction level from hospital services were completed for all patients. Answers were designed in Likert 5-point scale of “completely dissatisfied” (1 point) to “completely satisfied” (5points). At the final analysis, the point 3 and the lower were considered as dissatisfaction and more than 3 as satisfaction from services. Data were analyzed using descriptive statistics and chi square test.
Results 684 patients (98.2%) of referred patients were satisfied with the hospital services. Patients’ satisfaction from hospital services had statistically significant difference in different parts (p=0.013). The most number of “dissatisfied” and “completely dissatisfied” were related to welfare facilities and the least number was related to medical services.
Conclusion Bedridden patients have a desirable satisfaction from military hospitals’ services. Managers need to pay special attention to the reform of administrative processes and development of insurance services beside the acceptable medical and nursing services.
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