ARTICLE INFO

Article Type

Original Research

Authors

Khajeh   M. (*)
Salami   H. (1)






(*) Department of Industrial Management, Faculty of Human Sciences, Qom Branch, Islamic Azad University, Qom, Iran
(1) 1Department of Industrial Management, Faculty of Management, Tehran University, Tehran, Iran

Correspondence

Address: Industral Management Group, Human Sciences Faculty, Qom Branch of Islamic Azad University, Daneshgah Boulevard, Pardisan Town, Qom, Iran.
Phone: +989127463490
Fax: +982512807272
mkhajeh2232@gmail.com

Article History

Received:   November  9, 2012
Accepted:   March 4, 2013
ePublished:   March 10, 2013

ABSTRACT

Aims The higher education system of each country plays the major role in economic, social and the cultural development. The purpose of the present study was to determine the performance self-assessment score of Islamic Azad University at Qom Branch based on EFQM Excellence model.
Materials & Methods In this descriptive cross-sectional study, 207 staffs of managers, experts and faculty members of Islamic Azad University at Qom Branch were selected using stratified random sampling method in 2011. The modified version of EFQM questionnaire was used for data collection. Data was analyzed using SPSS 16 software and stusent T test.
Findings The University’s performance self-assessment mean score in the area of enablers was 229 and in results area was 233. The highest score obtained in enablers’ area was associated with leadership criterion (4.80±2.22) and the lowest score was related to strategy and policy (4.41±2.18). Population results criteria obtained the highest (5.08±2.28) and the staff’s results obtained the lowest (4.10±2.18) scores of the results area.
Conclusion In view of managers, experts and faculty members, Islamic Azad University at Qom Branch obtains 462 out of 1000 possible sores of EFQM Excellence Model. Moreover, it is at an average but desirable status.

Keywords: Total Quality Management, Employee Performance Appraisal, Education, Graduate,

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