@2024 Afarand., IRAN
ISSN: 2008-2630 Iranian Journal of War & Public Health 2018;10(3):143-149
ISSN: 2008-2630 Iranian Journal of War & Public Health 2018;10(3):143-149
Evaluation of Patients' Satisfaction with Health Services Provided in Golestan Hospital, Tehran
ARTICLE INFO
Article Type
Descriptive & Survey StudyAuthors
Pirooz F. (*)Nuri M. (1)
Goli M. (2)
(*) “Aging Research Center”, “Aging Department, Social Science Faculty”, University of Social Welfare & Rehabilitation Sciences, Tehran, Iran
(1) Infectious Diseases Department, Medicine Faculty, Army Medical University, Tehran, Iran
(2) Anthropology Department, Medicine Faculty, Army University of Medical Sciences, Tehran, Iran
Correspondence
Address: Aging Department, Social Science Faculty, University of Social Welfare & Rehabilitation Sciences, Koudakyar Street, Evin, Tehran, Iran. Postal Code: 1668619551Phone: +98 (21) 22180004
Fax: +98 (21) 22542796
fereshtehpirooz@gmail.com
Article History
Received: August 8, 2017Accepted: February 24, 2018
ePublished: August 29, 2018
ABSTRACT
Aims
Patient satisfaction with the services provided during hospitalization is one of the important indices of the quality of health care centers. The aim of this study was to evaluate patients' satisfaction in Golestan Hospital in Tehran.
Instrument & Methods In this cross sectional, descriptive-analytical study, 426 patients (8 to 96 years old) were selected from patients hospitalized in Golestan Hospital (Tehran) with duration of stay of more than one day, using available sampling method. The study period was one year from April 2016 to March 2017. The questionnaire consisted of two parts: demographic and proprietary information. The standard checklist for patients' satisfaction from the health system development plan was used to set specific questions. The data were analyzed, by SPSS 16 software, using ANOVA, Chi-square, and independent t-tests.
Findings 73.82% (314 people) of the patients were satisfied with the services provided at the center and 12.65% (54 people) were dissatisfied. The highest satisfaction was in medical services (91.37%) and the lowest was related to food situation (60.55%). The variable of gender did not have significant relationship with satisfaction component (p=0.052), but marital status (p=0.004), level of education (p<0.001) and age (p=0.002) had significant relationship with satisfaction component.
Conclusion Marital status, level of educational and age are related to the degree of satisfaction of hospitalized patients, but gender is not related to satisfaction.
Instrument & Methods In this cross sectional, descriptive-analytical study, 426 patients (8 to 96 years old) were selected from patients hospitalized in Golestan Hospital (Tehran) with duration of stay of more than one day, using available sampling method. The study period was one year from April 2016 to March 2017. The questionnaire consisted of two parts: demographic and proprietary information. The standard checklist for patients' satisfaction from the health system development plan was used to set specific questions. The data were analyzed, by SPSS 16 software, using ANOVA, Chi-square, and independent t-tests.
Findings 73.82% (314 people) of the patients were satisfied with the services provided at the center and 12.65% (54 people) were dissatisfied. The highest satisfaction was in medical services (91.37%) and the lowest was related to food situation (60.55%). The variable of gender did not have significant relationship with satisfaction component (p=0.052), but marital status (p=0.004), level of education (p<0.001) and age (p=0.002) had significant relationship with satisfaction component.
Conclusion Marital status, level of educational and age are related to the degree of satisfaction of hospitalized patients, but gender is not related to satisfaction.
CITATION LINKS
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[15]Khezri L, Ravaanipur M, Gahanpur F, Mirzai K. Assessment of patient satisfaction with nursing services provided in general wards of university hospitals in Bushehr 2012. Nurs J Vulnerable. 2015;2(3):36-46. [Persian]
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[17]Nazari R, Babaalipour Mouziraji F, Sharifnia H, Amini J, Akbari S. A comparative study on patient satisfaction with hospital services in Amol. J Urmia Nurs Midwifery Faculty. 2011;9(3):188-95. [Persian]
[18]Hajinezhad MS, Rafii F, Jafarjalal E, Haghani H. Relationship between nurse caring behaviors from patients’ perspectives & their satisfaction. Iran J Nurs. 2007;20(49):73-83. [Persian]
[19]Khamis K, Njau B. Patients' level of satisfaction on quality of health care at Mwananyamala hospital in Dar es Salaam, Tanzania. BMC Health Serv Res. 2014;14:400.
[20]Gudarzian AH, Sharifnia H, Jafari H, Jamali S, Badiee M, Sayemi Z, et al. Inpatient satisfaction with health system transformation project in Mazandaran educational hospitals’ Iran. J Mazandaran Univ Med Sci. 2016;26(136):190-5. [Persian]
[21]Joolaee S, Jalili HR, Rafii F, Hajibabaee F, Haghani H. Relationship between moral distress and job satisfaction among nurses of Tehran University of Medical Sciences hospitals. Hayat. 2012;18(1):42-51. [Persian]
[22]Jannati Y, Motlagh F, Kolbadinezhad N, Jafarnejad M. Patient satisfaction with nursing care in Behshahr
[23]Maftoon F, Farzadi F, Aeenparast A, Azin SA, Omidvari S, Jahangiri K, et al. Who is responsible for health: Iranian Health Perception Survey (IHPS). Payesh. 2011;10(3):347-53. [Persian]
[24]Khamseh ME, Aghili SR, Baradaran HR, Arabi A. Patients satisfaction of medical care delivered in outpatient clinics of endocrinology and metabolism in Tehran, Iran. Payesh. 2007;6(1):71-4. [Persian]
[25]Sadjadian AS, Kaviani A, Younesian M, Fateh A. Patients' Satisfaction with Services Provided at the Center for Breast Disease. Payesh. 2002;1(3):55-63. [Persian]
[2]Smith MA, Schussler-Fiorenza C, Rockwood T. Satisfaction with care. In: Kane RL. Understanding health care outcomes research. 2nd Edition. Massachusetts: Jones & Bartlett Learning; 2006.
[3]Ebrahimnia M, Ameriun A, Azizabadi Farahani M, Khodami Vishte HR. Satisfaction rate of hospitalized
[4] Farzadi F, Maftoun F. Quality management: Philosophy and trend. Payesh. 2002;1:57-59. [Persian]
[5]Gunther M, Alligood MR. A discipline-specific determination of high quality nursing care. J Adv Nurs. 2002;38(4):353-9.
[6]Azami A, Akbarzadeh K. Study of the satisfaction rate of hospitalized patients at Ilam hospitals. J Ilam Univ Med Sci. 2004;12(3-4):10-16. [Persian]
[7]Mortazavi Y, Khalipour Marzoni A, Rabiee O, Rohi Z, Ghomi S. Patient satisfaction from pre and postoperative nursing care in hospitals affiliated to Babol University of Medical Sciences. Preventive Care Nurs Midwifery J. 2013;3(1):38-45. [Persian]
[8]Hojat M, Louis DZ, Maxwell K, Markham F, Wender R, Gonnella JS. Patient perceptions of physician empathy, satisfaction with physician, interpersonal trust, and compliance. Int J Med Educ. 2010;1:83-7.
[9]Montazeri A, Omidvari S, Azin A, Aeenparast A, Jahangiri K, Sadighi J, et al. Iranian Health Perception Survey (IHPS): The study protocol. Payesh. 2011;10(3):315-22. [Persian]
[10]Sheikhi M, Javadi A. Patients' satisfaction of medical services in Qazvin education hospitals. J Qazvin Univ Med Sci. 2004;7(5):62-6. [Persian]
[11]Brédart A, Mignot V, Rousseau A, Dolbeault S, Beauloye N, Adam V, et al. Validation of the EORTC QLQ-SAT32 cancer in patient satisfaction questionnaire by self-versus interview–assessment comparison. Patient Educ Couns. 2004;54(2):207-12
[12]Johansson P, Oléni M, Fridlund B. Patient satisfaction with nursing care in the context of health care: A literature study. Scand J Caring Sci. 2002;16(4):337-44.
[13]Grogan S, Conner M, Willits D, Norman P. Development of a questionnaire to measure patients' satisfaction with general practitioners' services. Br J Gen Pract. 1995;45(399):525-9.
[14]Joolaee S, Hajibabaee F, Jafar Jalal E, Bahrani N. Assessment of Patient Satisfaction from Nursing Care in Hospitals of Iran University of Medical Sciences. Hayat. 2011;17(1):35-44. [Persian]
[15]Khezri L, Ravaanipur M, Gahanpur F, Mirzai K. Assessment of patient satisfaction with nursing services provided in general wards of university hospitals in Bushehr 2012. Nurs J Vulnerable. 2015;2(3):36-46. [Persian]
[16] Akhondzade R. Health system transformation project, an opportunity or a threat for doctors (Editorial). J Anesthesiol Pain. 2014;5(1):1-2. [Persian]
[17]Nazari R, Babaalipour Mouziraji F, Sharifnia H, Amini J, Akbari S. A comparative study on patient satisfaction with hospital services in Amol. J Urmia Nurs Midwifery Faculty. 2011;9(3):188-95. [Persian]
[18]Hajinezhad MS, Rafii F, Jafarjalal E, Haghani H. Relationship between nurse caring behaviors from patients’ perspectives & their satisfaction. Iran J Nurs. 2007;20(49):73-83. [Persian]
[19]Khamis K, Njau B. Patients' level of satisfaction on quality of health care at Mwananyamala hospital in Dar es Salaam, Tanzania. BMC Health Serv Res. 2014;14:400.
[20]Gudarzian AH, Sharifnia H, Jafari H, Jamali S, Badiee M, Sayemi Z, et al. Inpatient satisfaction with health system transformation project in Mazandaran educational hospitals’ Iran. J Mazandaran Univ Med Sci. 2016;26(136):190-5. [Persian]
[21]Joolaee S, Jalili HR, Rafii F, Hajibabaee F, Haghani H. Relationship between moral distress and job satisfaction among nurses of Tehran University of Medical Sciences hospitals. Hayat. 2012;18(1):42-51. [Persian]
[22]Jannati Y, Motlagh F, Kolbadinezhad N, Jafarnejad M. Patient satisfaction with nursing care in Behshahr
[23]Maftoon F, Farzadi F, Aeenparast A, Azin SA, Omidvari S, Jahangiri K, et al. Who is responsible for health: Iranian Health Perception Survey (IHPS). Payesh. 2011;10(3):347-53. [Persian]
[24]Khamseh ME, Aghili SR, Baradaran HR, Arabi A. Patients satisfaction of medical care delivered in outpatient clinics of endocrinology and metabolism in Tehran, Iran. Payesh. 2007;6(1):71-4. [Persian]
[25]Sadjadian AS, Kaviani A, Younesian M, Fateh A. Patients' Satisfaction with Services Provided at the Center for Breast Disease. Payesh. 2002;1(3):55-63. [Persian]