@2024 Afarand., IRAN
ISSN: 2008-2630 Iranian Journal of War & Public Health 2017;9(4):211-216
ISSN: 2008-2630 Iranian Journal of War & Public Health 2017;9(4):211-216
Rate of Satisfaction of Veterans with Supplementary Insurance and Their Families from Inpatient Services
ARTICLE INFO
Article Type
Descriptive & Survey StudyAuthors
Maftoon F. (1)Mousavi B. (*)
Soroush M.R. (2)
Mohammad K. (3)
Rahimpoor D. (2)
Khobyaryan A. (2)
(*) Janbazan Medical and Engineering Research Center (JMERC), Tehran, Iran
(1) 1Health Metrics Research Center, Institute for Health Sciences Research, Tehran, Iran
(2) Janbazan Medical and Engineering Research Center (JMERC), Tehran, Iran
(3) Epidemiology & Biostatistics Department, Health Faculty, Tehran University of Medical Sciences, Tehran, Iran
Correspondence
Article History
Received: February 6, 2017Accepted: May 7, 2017
ePublished: November 6, 2017
ABSTRACT
Aims
The quality of healthcare services and the level of satisfaction with health services among veterans and their families are of particular importance in public health systems. The purpose of this study was to assess the rate of satisfaction of veterans with supplementary insurance and their families from hospital services.
Instrument & Methods In this descriptive cross-sectional study, in 2015, the level of satisfaction of 210 veterans with supplementary insurance and their families in Martyrs and Sacrificers Foundation was evaluated by a researcher-made questionnaire. The participants were randomly selected. Data were analyzed by logistic regression test.
Findings The level of satisfaction with the process of inpatient service was 91.4%, the satisfaction with the distance from hospital location was 79.5% and the satisfaction with the process of refunding the costs was 38%. There was no significant relationship between age, gender, level of education, occupation, residency and status of sacrifice with distance from hospital location (p>0.05).
Conclusion The satisfaction of veterans with supplementary insurance and their families, with hospital services is desirable. The rate of satisfaction with distance from hospital location is acceptable, but the satisfaction with the process of refunding the costs is low.
Instrument & Methods In this descriptive cross-sectional study, in 2015, the level of satisfaction of 210 veterans with supplementary insurance and their families in Martyrs and Sacrificers Foundation was evaluated by a researcher-made questionnaire. The participants were randomly selected. Data were analyzed by logistic regression test.
Findings The level of satisfaction with the process of inpatient service was 91.4%, the satisfaction with the distance from hospital location was 79.5% and the satisfaction with the process of refunding the costs was 38%. There was no significant relationship between age, gender, level of education, occupation, residency and status of sacrifice with distance from hospital location (p>0.05).
Conclusion The satisfaction of veterans with supplementary insurance and their families, with hospital services is desirable. The rate of satisfaction with distance from hospital location is acceptable, but the satisfaction with the process of refunding the costs is low.
CITATION LINKS
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[2]Mosadeghrad AM. Assessment of Patients Satisfaction with Hospital Services in Razi Hospital in Qazvin. J Manag Inform Health. 2005;1(1):28-32. [Persian]
[3]Abbaspour A, Davarani SH, Masoumi M, Modirian E, Khateri Sh, Mousavi B, et al. Satisfaction of child victims of landmines with services of veterans and martyr affair foundation (VMAF). Daneshvar. 2015;22(118):43-50. [Persian]
[4]Torabi M. Utilization Model of Health Services in Retirees Covered by DANA Insurance [Dissertation]. Tehran: Islamic Azad University; 2003. [Persian]
[5]Mosadeghrad AM. The role of participative management (suggestion system) in Shahid Fayazbakhsh Hopital effectiveness and efficiency. J Res Med Sci. 2003;8(3):85-89. [Persian]
[6]Applebaum R, Straker J, Georn S. Assessing satisfaction in health and long term care: Practical approaches to hearing the voices of consumers. Salmon Tower Building New York City: Springer Publishing Company; 1999.
[7]Avis M, Bond M, Arthur A. Satisfying solutions? a review of some unresolved issues in the measurement of patient satisfaction. J Adv Nurs. 1995;22(2):316-22.
[8]Taylor SA, Cronin JJ Jr. Modeling patient satisfaction and service quality. J Health Care Mark. 1994;14(1):34-44.
[9]Johansoon P, Oleni M, Fridlund B. patient satisfaction with nursing care in the context of health care: A literature study. Scand J Caring Sci. 2002;16(4):337-44.
[10]Kravitz R. Patient satisfaction with health care: Critical outcome or trivial pursuit?. J Gen Intern Med. 1998;13(4):280-2.
[11]Puor Aghaei M. Medical equipment and quality of life in veterans. First Veterans and Families Scientific Conference, Veterans Institute for Engineering and Medical Sciences. Tehran: Deputy of Cultural Affairs and Sports Affairs of Veterans Affairs; 2003. [Persian]
[12]Mousavi B, Maftoon F, Sorush MR, Mohammad K, Rahimpoor D, Khoubyarian A. Satisfaction with outpatient visits in veterans covered by supplementary health insurance. J Iran Institut Health Sci Res. 2017;16(2):142-9. [Persian]
[13]Williams S, Dale J. Doctor-patients communication and patient satisfaction: A review. Fam Pract Int J. 1998;15(5):480-92.
[14]Winefield HR, Murrell TG, Clifford J. Process and outcomes in general practice consultations: Problems in defining high quality care. Soc Sci Med. 1995;41(7):969-75.
[15]Loblaw DA, Bezjak A, Bunston T. Development and testing of a visit-specific patient satisfaction questionnaire: The Princess Margaret hospital satisfaction with doctor questionnaire. J Clin Oncol. 1999;17(6):1931-8.
[16]Kane RL, Maciejewski M, Finch M. The relationship of patient satisfaction with care and clinical outcomes. Med Care. 1997;35(7):714-30.
[17]Maftoon F, Mohannad K, Montazeri A, Farzadi F, Aeenparast A. Care receivers satisfaction in family physician and referral system: a national study from Iran. J Int Res Med Pharm Sci. 2016;7(4):180-6.
[18]Maftoon F, Montazeri A, Farzadi F, Jahangiri K, Aeenparast A, Mohammad K, et al. Survey of satisfaction of rural insured covered by the health insurance organization and providers in the referral implication plan and family physician. Tehran: Health Insurance Organization; 2009. [Persian]
[19]Hajian K. Satisfaction rate of hospitalized patients from the provision of health services in Shahid Beheshti and Yahya Nejad hospitals in Babol. J Babol Univ Med Sci. 2008;9(2):51-60. [Persian]
[20]Soleimani V, Ghalyabtab F. Inpatient satisfaction: Medical services delivery in social security hospital (Chamran) in Saveh. J Hospital. 2006;6(1-2):9-10. [Persian]
[21]Shojaei Baghini H, Nakhaei N, Aghaei Afshar M. Satisfaction of janbazan and azadegan referring health center of janbazan foundation of Kerman City to Rcceive Medical Services in the Year 2003-2004. J Rafsanjan Univ Med Sci. 2006;4(1):41-8. [Persian]
[22]Mousavi B, Jafari F, Davati A, Soroush MR, Narenjkar J. Health services satisfaction among chemical warfare survivors: A national survey from Iran. Iran J War Public Health. 2009;2(1):1-5. [Persian]
[23]Soroush MR, Mousavi B, Ganjparvar Z. Health care service satisfaction among chemical warfare survivors with severe ophthalmogic complications. Iran J War Public Health. 2008;1(1):12-21. [Persian]
[24]Mousavi B, Maftoon F, Soroush MR, Mohammad K, Rahimpoor D, Khoubyarian A. Satisfaction with outpatient visits in veterans covered by supplementary health insurance. Pyesh. 2017;16(2):142-9. [Persian]
[25]Mousavi B, Maftoon F, Mohammad K, Soroush MR, Asgari M. Satisfaction with supplemental health insurance and pharmaceutical care among veterans and their families. Pyesh. 2016;15(6):609-17. [Persian]
[26]Jandaghi Gh, Tabarsa Gh, Heidari H, Heidari F. Satisfaction of veterans from health services and their impact on mental well-being. Iran J War Public Health. 2010;3(9):30-6. [Persian]
[27]Maftoon F, Mousavi B, Mohammad K, Soroush MR, Ganjparvar Z. satisfaction of martyrs’ families of supplemental insurance in receiving para-clinical services. Iran J War Public Health. 2015;7(4):225-32. [Persian]
[28]Newman RD, Nyangezi JM, Machobo F, Muiser J. Satisfaction with outpatient health care services in manica province, Mozambique. Health Policy Plan. 1998;13(2):174-80.
[29]Wright SM, Craig T, Campbell S, Schaefer J, Humble Ch. Patient Satisfaction of Female and Male Users of Veterans Health Administration Services. J Gen Intern Med. 2006;21(Suppl 3): S26-32.
[30]Soroush MR, Mousavi B, Maftoon F, Mohammad K, Ganjparvar Z. Satisfaction of supplementary insurance and medical services during trips in war survivors and their families. Int J Travel Med Glob Heath. 2016;4(2):65-8.
[2]Mosadeghrad AM. Assessment of Patients Satisfaction with Hospital Services in Razi Hospital in Qazvin. J Manag Inform Health. 2005;1(1):28-32. [Persian]
[3]Abbaspour A, Davarani SH, Masoumi M, Modirian E, Khateri Sh, Mousavi B, et al. Satisfaction of child victims of landmines with services of veterans and martyr affair foundation (VMAF). Daneshvar. 2015;22(118):43-50. [Persian]
[4]Torabi M. Utilization Model of Health Services in Retirees Covered by DANA Insurance [Dissertation]. Tehran: Islamic Azad University; 2003. [Persian]
[5]Mosadeghrad AM. The role of participative management (suggestion system) in Shahid Fayazbakhsh Hopital effectiveness and efficiency. J Res Med Sci. 2003;8(3):85-89. [Persian]
[6]Applebaum R, Straker J, Georn S. Assessing satisfaction in health and long term care: Practical approaches to hearing the voices of consumers. Salmon Tower Building New York City: Springer Publishing Company; 1999.
[7]Avis M, Bond M, Arthur A. Satisfying solutions? a review of some unresolved issues in the measurement of patient satisfaction. J Adv Nurs. 1995;22(2):316-22.
[8]Taylor SA, Cronin JJ Jr. Modeling patient satisfaction and service quality. J Health Care Mark. 1994;14(1):34-44.
[9]Johansoon P, Oleni M, Fridlund B. patient satisfaction with nursing care in the context of health care: A literature study. Scand J Caring Sci. 2002;16(4):337-44.
[10]Kravitz R. Patient satisfaction with health care: Critical outcome or trivial pursuit?. J Gen Intern Med. 1998;13(4):280-2.
[11]Puor Aghaei M. Medical equipment and quality of life in veterans. First Veterans and Families Scientific Conference, Veterans Institute for Engineering and Medical Sciences. Tehran: Deputy of Cultural Affairs and Sports Affairs of Veterans Affairs; 2003. [Persian]
[12]Mousavi B, Maftoon F, Sorush MR, Mohammad K, Rahimpoor D, Khoubyarian A. Satisfaction with outpatient visits in veterans covered by supplementary health insurance. J Iran Institut Health Sci Res. 2017;16(2):142-9. [Persian]
[13]Williams S, Dale J. Doctor-patients communication and patient satisfaction: A review. Fam Pract Int J. 1998;15(5):480-92.
[14]Winefield HR, Murrell TG, Clifford J. Process and outcomes in general practice consultations: Problems in defining high quality care. Soc Sci Med. 1995;41(7):969-75.
[15]Loblaw DA, Bezjak A, Bunston T. Development and testing of a visit-specific patient satisfaction questionnaire: The Princess Margaret hospital satisfaction with doctor questionnaire. J Clin Oncol. 1999;17(6):1931-8.
[16]Kane RL, Maciejewski M, Finch M. The relationship of patient satisfaction with care and clinical outcomes. Med Care. 1997;35(7):714-30.
[17]Maftoon F, Mohannad K, Montazeri A, Farzadi F, Aeenparast A. Care receivers satisfaction in family physician and referral system: a national study from Iran. J Int Res Med Pharm Sci. 2016;7(4):180-6.
[18]Maftoon F, Montazeri A, Farzadi F, Jahangiri K, Aeenparast A, Mohammad K, et al. Survey of satisfaction of rural insured covered by the health insurance organization and providers in the referral implication plan and family physician. Tehran: Health Insurance Organization; 2009. [Persian]
[19]Hajian K. Satisfaction rate of hospitalized patients from the provision of health services in Shahid Beheshti and Yahya Nejad hospitals in Babol. J Babol Univ Med Sci. 2008;9(2):51-60. [Persian]
[20]Soleimani V, Ghalyabtab F. Inpatient satisfaction: Medical services delivery in social security hospital (Chamran) in Saveh. J Hospital. 2006;6(1-2):9-10. [Persian]
[21]Shojaei Baghini H, Nakhaei N, Aghaei Afshar M. Satisfaction of janbazan and azadegan referring health center of janbazan foundation of Kerman City to Rcceive Medical Services in the Year 2003-2004. J Rafsanjan Univ Med Sci. 2006;4(1):41-8. [Persian]
[22]Mousavi B, Jafari F, Davati A, Soroush MR, Narenjkar J. Health services satisfaction among chemical warfare survivors: A national survey from Iran. Iran J War Public Health. 2009;2(1):1-5. [Persian]
[23]Soroush MR, Mousavi B, Ganjparvar Z. Health care service satisfaction among chemical warfare survivors with severe ophthalmogic complications. Iran J War Public Health. 2008;1(1):12-21. [Persian]
[24]Mousavi B, Maftoon F, Soroush MR, Mohammad K, Rahimpoor D, Khoubyarian A. Satisfaction with outpatient visits in veterans covered by supplementary health insurance. Pyesh. 2017;16(2):142-9. [Persian]
[25]Mousavi B, Maftoon F, Mohammad K, Soroush MR, Asgari M. Satisfaction with supplemental health insurance and pharmaceutical care among veterans and their families. Pyesh. 2016;15(6):609-17. [Persian]
[26]Jandaghi Gh, Tabarsa Gh, Heidari H, Heidari F. Satisfaction of veterans from health services and their impact on mental well-being. Iran J War Public Health. 2010;3(9):30-6. [Persian]
[27]Maftoon F, Mousavi B, Mohammad K, Soroush MR, Ganjparvar Z. satisfaction of martyrs’ families of supplemental insurance in receiving para-clinical services. Iran J War Public Health. 2015;7(4):225-32. [Persian]
[28]Newman RD, Nyangezi JM, Machobo F, Muiser J. Satisfaction with outpatient health care services in manica province, Mozambique. Health Policy Plan. 1998;13(2):174-80.
[29]Wright SM, Craig T, Campbell S, Schaefer J, Humble Ch. Patient Satisfaction of Female and Male Users of Veterans Health Administration Services. J Gen Intern Med. 2006;21(Suppl 3): S26-32.
[30]Soroush MR, Mousavi B, Maftoon F, Mohammad K, Ganjparvar Z. Satisfaction of supplementary insurance and medical services during trips in war survivors and their families. Int J Travel Med Glob Heath. 2016;4(2):65-8.