ARTICLE INFO

Article Type

Descriptive & Survey Study

Authors

Forouzesh   M. (1)
Barzegar   A. (1)
Ghadipasha   M. (1)
Taboli   H. (2)
Amiri   A. (3)
Nazparvar   B. (1)
Najibzadeh   H. (*4)
Shojaie   A. (5)






(*4) Management Department, Management & Social Sciences Faculty, North Tehran Branch, Islamic Azad University, Tehran, Iran
(1) Legal Medicine Research Center, Legal Medicine Organization, Tehran, Iran
(2) Management Department , Management Economy & Account Faculty, Payame Noor University, Tehran, Iran
(3) Management Department, Management Faculty, Kerman Branch, Islamic Azad University, Kerman, Iran
(5) Ophthalmology Department, Medicine Faculty, Baqiyatallah University of Medical Sciences, Tehran, Iran

Correspondence

Address: North Tehran Branch, Islamic Azad University, Shahid Abbaspour Boulevard, Shahid Sadoughi Street, Shahid Babaei Highway, Tehran, Iran. Postal Code: 1651153311
Phone: +98 (21) 77009800
Fax: +98 (21) 77009848
ravabet-omomi@iau-tnb.ac.ir

Article History

Received:   January  30, 2019
Accepted:   August 7, 2019
ePublished:   September 21, 2019

ABSTRACT

Aims People's satisfaction from the services provided by government agencies in the executive and administrative systems in Iran is considered as one of the main indicators of efficacy in the growth and development of the system. Achieving public satisfaction with receiving services from the organization increases public confidence, which is the largest capital and support for the administrative system. The aim of this study was to assess the client satisfaction rate with the performance of physicians in the top 10 provincial centers of the forensic medicine organization in Iran.
Instrument & Methods This descriptive research with a survey method was carried out among people referred to the top 10 provincial centers of the forensic medicine organization in Isfahan, Fars, North Khorasan, Khorasan Razavi, Kermanshah, Kerman, Gilan, East Azarbaijan, Tehran and Mazandaran provinces in 2015-2016. The subjects were selected using the simple random sampling method, and they completed the researcher-made questionnaires. 1785 questionnaires were completed. The collected data were analyzed by SPSS 22 software through the one-sample t-test.
Findings The mean score of clients 'satisfaction with physicians' performance, informativeness, specialty and skill, commitment, courtesy and respect, space and medical and non-medical equipment of the organization were 4.25±0.62, 4.19±0.72, 4.17±0.70, 4.13±0.67, 4.27±0.73 and 4.24±0.74, respectively.
Conclusion From the viewpoint of the clients, the performance of physicians in the top 10 provincial centers of the forensic medicine organization of the country is at a favorable level.

Keywords: Perfoemance , Satisfaction , Clients , Forensic Medicine,

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