@2024 Afarand., IRAN
ISSN: 2228-5468 Education Strategies in Medical Sciences 2013;6(1):49-54
ISSN: 2228-5468 Education Strategies in Medical Sciences 2013;6(1):49-54
Educational Services Quality; Distance between Current and Desirable Situations
ARTICLE INFO
Article Type
Original ResearchAuthors
Beheshtirad R. (*)Ghaleei AR. (1)
Ghalavandi H. (1)
(*) Department of Educational Sciences, Faculty of Literature & Human Sciences, Urmia University, Urmia, Iran
(1) Department of Educational Sciences, Faculty of Literature & Human Sciences, Urmia University, Urmia, Iran
Correspondence
Address: Payam-e-Noor University, Daneshgah Street, Vali-e-asr Boulevard, Khoy, Iran. Postal Code: 58168-45164Phone: +989103006914
Fax: +983112724080
r_beheshti2000@yahoo.com
Article History
Received: December 14, 2012Accepted: March 8, 2013
ePublished: March 10, 2013
BRIEF TEXT
CITIATION LINKS
[1] Shafiee M, Mirghafoori S. Identify and rank factors that influence the quality of educational services in higher education: Case study. J High Educ Iran. 2008;2:51-67. [Persian]
[2] Manuel N. Customer perception of service quality at the business studies unit of the Durban university of technology [research project]. South Africa: Durban University; 2008.
[3] Lawrence J, McDaniel C. The future of business: The essentials. Mason, Ohio: South-Western Publisher; 2005.
[4] Hopson B . Building a service culture. Iran-nejad Parizi M, translator. Tehran: Modiran Publication; 2002. [Persian]
[5] Noorossana R, Saghaei A, Shadalouie F, Samimi Y. Customer satisfaction measurement to identify area improvement in higher education research services. Q J Res Plan High Educ. 2008;14(3):97-119. [Persian]
[6] Pakarian S. Investigation of educational quality promote in Isfahan university and some subjections for improving [dissertation]. Isfahan: Isfahan University; 1990. [Persian]
[7] Hashemi Golpayegani M. Crises and challenges in world high education system. Q J Res Plan High Educ. 1993;3(1):8-5. [Persian]
[8] Lim PC, Tang NK. A study of patients' expectations and satisfaction in Singapore hospitals. Int J Health Care Qual Assur Inc Leadersh Health Serv. 2000;13(6-7):290-9.
[9] Parasuraman A, Zeithaml V, Berry LL. SERVQUAL: A multi-item scale for measuring customer perceptions of service. J Retail. 1988;64(1):12-20
[10]Alves AR, Vieira A. The SERVQUAL as a marketing instrument to measure services quality in higher education institutions. Poland; Second International Conference, 2006.
[11] Hayes BE. Measuring customer satisfaction: Development and use of questionnaires. Chicago: Irwin Professional Publisher; 1997.
[12] Saghaei A, Kavoosi A. Customer satisfaction measurement methods. Tehran: Sabzan Publications; 2005. [Persian]
[13] Zafiropoulos C. Students' attitudes about educational service quality. Cyprus J Sci. 2006;4:13-23.
[14] Arambewela R, Hall J. A comparative analysis of international education sa
[15] Kebriaei A, Roudbari M. Assessing quality of educational services at Zahedan university of medical sciences. Tabib-e-Shargh J. 2005;7(2):139-46. [Persian]
[16] Aghamolaei T, Zare S, Abedini S. The quality gap of educational services from the point of view of students in Hormozgan university of medical sciences. Strides Dev Med Educ. 2006;3(2):78-85. [Persian]
[17] SabahiBidgoliy M, Kebriaie A. The quality gap of educational services Kashan university of medical sciences: Based on student perceptions and expectations. Kordestan; Nationwide Conference on Medical Sciences Education Development, 2007. [Persian]
[18] Kebriaei A, Roudbari M. The quality gap in educational services at Zahedan university of medical sciences: Based on student’s perceptions and expectations. IJME. 2005;5(1):53-61. [Persian]
[19] Arbooni F, Shoghli A, BadriPoshte S, Mohajeri M. Survey the gap between expectations and provided educational services to students of Zanjan university of medical sciences in 2005. SDMEJ. 2008;5(1):17-25. [Persian]
[20] Mohammadi A, Vakili MM. Measuring student’s satisfaction of educational services quality and relationship with services quality in Zanjan university of medical sciences. J Med Educ Dev. 2010;2(3):48-59. [Persian]
[21] Bradley RB. Analyzing service quality: The case of post-graduate Chinese students. West Yorkshire: Leeds University Business School; 2006. Available from: http:/www.leeds.ac.uk/researchProgs/fileadmin/user_upload /documents
[22] Chua C. Perception of quality in higher education. Australia: AUQA Occasional Publication; 2004.
[23] Barnes BR. Analyzing service quality: The case of postgraduate Chinese students. Total Qual Manag Bus Excell. 2007;18(3-4):313-31.
[24] Bazargan A, Sarmad Z, Hejazi E. Research methods in the behavioral sciences. Tehran: Agah Publication; 1997. [Persian]
[25] Lamei A. Total quality management in health care. Tehran: Tehran Ministry of Health and Education; 2000. [Persian]
[26] Petruzzellis L, Duggentu AM, Romanazzi S. Student satisfaction and quality of service in Italian universities. Manag Serv Qual. 2006;16(4):349-64.
[27] Zafiropoulos C, Vrana V. Service quality assessment in a Greek higher education institute. J Bus Econ Manag. 2008;9(1):33-45.
[2] Manuel N. Customer perception of service quality at the business studies unit of the Durban university of technology [research project]. South Africa: Durban University; 2008.
[3] Lawrence J, McDaniel C. The future of business: The essentials. Mason, Ohio: South-Western Publisher; 2005.
[4] Hopson B . Building a service culture. Iran-nejad Parizi M, translator. Tehran: Modiran Publication; 2002. [Persian]
[5] Noorossana R, Saghaei A, Shadalouie F, Samimi Y. Customer satisfaction measurement to identify area improvement in higher education research services. Q J Res Plan High Educ. 2008;14(3):97-119. [Persian]
[6] Pakarian S. Investigation of educational quality promote in Isfahan university and some subjections for improving [dissertation]. Isfahan: Isfahan University; 1990. [Persian]
[7] Hashemi Golpayegani M. Crises and challenges in world high education system. Q J Res Plan High Educ. 1993;3(1):8-5. [Persian]
[8] Lim PC, Tang NK. A study of patients' expectations and satisfaction in Singapore hospitals. Int J Health Care Qual Assur Inc Leadersh Health Serv. 2000;13(6-7):290-9.
[9] Parasuraman A, Zeithaml V, Berry LL. SERVQUAL: A multi-item scale for measuring customer perceptions of service. J Retail. 1988;64(1):12-20
[10]Alves AR, Vieira A. The SERVQUAL as a marketing instrument to measure services quality in higher education institutions. Poland; Second International Conference, 2006.
[11] Hayes BE. Measuring customer satisfaction: Development and use of questionnaires. Chicago: Irwin Professional Publisher; 1997.
[12] Saghaei A, Kavoosi A. Customer satisfaction measurement methods. Tehran: Sabzan Publications; 2005. [Persian]
[13] Zafiropoulos C. Students' attitudes about educational service quality. Cyprus J Sci. 2006;4:13-23.
[14] Arambewela R, Hall J. A comparative analysis of international education sa
[15] Kebriaei A, Roudbari M. Assessing quality of educational services at Zahedan university of medical sciences. Tabib-e-Shargh J. 2005;7(2):139-46. [Persian]
[16] Aghamolaei T, Zare S, Abedini S. The quality gap of educational services from the point of view of students in Hormozgan university of medical sciences. Strides Dev Med Educ. 2006;3(2):78-85. [Persian]
[17] SabahiBidgoliy M, Kebriaie A. The quality gap of educational services Kashan university of medical sciences: Based on student perceptions and expectations. Kordestan; Nationwide Conference on Medical Sciences Education Development, 2007. [Persian]
[18] Kebriaei A, Roudbari M. The quality gap in educational services at Zahedan university of medical sciences: Based on student’s perceptions and expectations. IJME. 2005;5(1):53-61. [Persian]
[19] Arbooni F, Shoghli A, BadriPoshte S, Mohajeri M. Survey the gap between expectations and provided educational services to students of Zanjan university of medical sciences in 2005. SDMEJ. 2008;5(1):17-25. [Persian]
[20] Mohammadi A, Vakili MM. Measuring student’s satisfaction of educational services quality and relationship with services quality in Zanjan university of medical sciences. J Med Educ Dev. 2010;2(3):48-59. [Persian]
[21] Bradley RB. Analyzing service quality: The case of post-graduate Chinese students. West Yorkshire: Leeds University Business School; 2006. Available from: http:/www.leeds.ac.uk/researchProgs/fileadmin/user_upload /documents
[22] Chua C. Perception of quality in higher education. Australia: AUQA Occasional Publication; 2004.
[23] Barnes BR. Analyzing service quality: The case of postgraduate Chinese students. Total Qual Manag Bus Excell. 2007;18(3-4):313-31.
[24] Bazargan A, Sarmad Z, Hejazi E. Research methods in the behavioral sciences. Tehran: Agah Publication; 1997. [Persian]
[25] Lamei A. Total quality management in health care. Tehran: Tehran Ministry of Health and Education; 2000. [Persian]
[26] Petruzzellis L, Duggentu AM, Romanazzi S. Student satisfaction and quality of service in Italian universities. Manag Serv Qual. 2006;16(4):349-64.
[27] Zafiropoulos C, Vrana V. Service quality assessment in a Greek higher education institute. J Bus Econ Manag. 2008;9(1):33-45.